FREQUENTLY ASKED QUESTIONS

FAQ'S

How long is processing, shipping, and handling?


Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with the USPS. Business days are Monday-Friday




When will my tracking number start to update?


After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at http://www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 347-528-1194After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at http://www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 347-528-1194




Can I make changes to my order?


To insure a quick delivery all orders are processed daily, orders cannot to be altered or changed once your payment is complete.




May I return my order?


Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!


You must contact us first before refunding your package at 347-528-1194 during Business Hours within the seven (7) day return period. All Bombshell Boutique Products must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if thhair seal on the bundle has been broken!




When will I receive my refund?


A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.




May I make a exchange?


Yes, you can make an exchange within SEVEN (7) DAYS. The hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.